Microsoft Dynamics 365

Intelligent Business applications in the Cloud in a single platform: CRM & ERP

Microsoft Dynamics 365 brings the following modules together in a single platform:

Microsoft Dynamics 365 – Sales

Capacitate your mobile workforce and gain 163% of ROI in 7 months.**

The Sales Module meets the Management demands of all Sales force, Leads or Potential Customers, Opportunities, Contracts, Quotes and Orders teams. The Dashboards display Sales performance, Sales funnels, among other information.
Expand your knowledge about your customers in order to win their loyalty and increase your sales.
Empower your sales representatives so they engage customers on a more personalized level.

(**) Source: Microsoft.

Microsoft Dynamics 365 – Customer service

CRM improves calls that result in sales up to 21% and achieves 10% more related sales.

In the Costumer Service module, you can manage all attendance process, the mutil-channels (e.g. Call Center, Customer Care, Ombudsman). This module contains a knowledge base which the attendant can use in order to make service quicker and more efficient. Attendance portals make opening service tickets easier for customers with access to Microsoft Dynamics 365.

Microsoft Dynamics 365 – Field Service

The Field Service module is meant for companies that send their technicians into the field to perform on-site services at the customer’s site, be it corrective or preventive maintenance. Scheduling, availability hours, and routing of technicians are also controlled by the module, making attendance more efficient.
The Field Service Module creates the Service Orders and sends them to the technicians’ e-mail, smartphone or tablet. Microsoft Dynamics 365 is integrated to Azure’s IoT Suit model, which makes it possible to use detectors that converse with the Field Service module to inform any anomalies in equipment and generate a possible attendance.

Microsoft Dynamics 365 - Project Service Automation

The Project Service Automation module is used for project management. Companies that wish to manage resources, tasks, costs, and revenues for determined project can benefit from this module, seen as, for example, its Dashboards display performance analysis and Key Performance Indicators (KPIs) for each project.

Microsoft Dynamics 365 – Operations

The Operations module gathers the existing ERP solution features in Dynamics 365 Enterprise and Dynamics 365 Financial. This module brings together the management of Supplies, Warehouse, Production, and Logistics with the Financial and Accounting Management. It has been already localized in Brazil including Inbound and Outbound Electronic Nota Fiscal and Brazilian Fiscal Accessory Obligations.

Microsoft Dynamics 365 for Portals

A Dynamics 365 portal brings customers, employees, and partners closer to the business processes, bringing Dynamics 365 data to the web environment and making it possible for portal and Dynamics internal user to work together, with self-service features that optimize each and every action’s productivity. This in turn, allows operations to increase, inasmuch as reducing Call Center costs, manual processing, and decision time and improving final user satisfaction, process transparency, and the dimension of the operations.